Terms and Conditions for Man With Van Tootingbec

These Terms and Conditions set out the basis on which Man With Van Tootingbec provides moving, transport, loading, unloading, and related service arrangements to customers within the United Kingdom. By making a booking, confirming a quotation, or instructing us to proceed with any service, the customer agrees to be bound by these terms. These terms are designed to create a clear understanding between the customer and the service provider, covering the booking process, payment obligations, cancellations, liability, waste handling, and the legal framework that applies to the work.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the Man With Van Tootingbec name, and references to “you” or “the customer” mean the person, business, or organisation making the booking. The agreement applies whether the work involves a small item move, a larger property relocation, furniture transport, collection and delivery, or other agreed van services. The customer should read these terms carefully before confirming any service request.

These terms apply only to the extent permitted by law and do not affect any rights that cannot be excluded under UK consumer legislation. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any quotation, estimate, or written confirmation issued by us is subject to these terms unless expressly stated otherwise in writing.

Booking Process

Bookings for Man With Van Tootingbec services may be made through agreed communication channels and are not confirmed until we have accepted the booking. A booking usually becomes binding only when essential details are supplied by the customer and we have issued confirmation. Essential details may include the collection and delivery locations, access conditions, the nature and volume of items, preferred date and time, any special handling requirements, and whether the job includes loading, unloading, dismantling, assembly, or waiting time.

When requesting a quotation, the customer must provide accurate information and disclose any circumstances likely to affect the work, including but not limited to stairs, narrow access, heavy items, fragile goods, parking restrictions, time constraints, or restricted entry points. If the information provided is incomplete or inaccurate, we may revise the quotation, alter the service plan, or decline the booking. We rely on the information supplied by the customer and accept no responsibility for delays, extra labour, or additional costs arising from undisclosed factors.

We reserve the right to refuse or cancel a booking if the requested work is unsafe, unlawful, beyond the capacity of the vehicle or crew, or otherwise unsuitable. In some cases, we may require a deposit or advance payment to secure the booking date. Any agreed time slots are estimates unless expressly guaranteed in writing. Arrival times may be affected by traffic, weather, road closures, loading conditions, prior jobs, or other events outside our reasonable control.

Payments and Charges

Charges for man and van Tootingbec services will be based on the quotation or rate agreed at the time of booking, together with any additional costs that arise from the actual circumstances of the job. Pricing may take into account vehicle use, mileage, labour time, waiting time, congestion or parking charges, tolls, access difficulties, additional stops, and any extra services requested by the customer. Unless otherwise stated, all prices are quoted in pounds sterling.

Payment is due in accordance with the invoice or booking confirmation. We may request full or partial payment in advance, on completion, or within a stated period after the service, depending on the nature of the work and the terms agreed. If payment is made by bank transfer, card, or any other approved method, the customer must ensure that cleared funds are available. Late or failed payment may result in additional charges, suspension of future bookings, or recovery action where appropriate.

If the customer requests extra work on the day, including additional lifting, a longer route, added items, or extended waiting, the price may increase accordingly. We will normally explain any material change before proceeding, but if immediate action is required to complete the service safely or efficiently, the customer authorises us to charge a fair and reasonable amount for the additional work. The customer remains responsible for any third-party charges that arise due to the booking, including parking penalties caused by the customer’s failure to provide suitable arrangements where such responsibility rests with them.

Cancellations, Rescheduling, and Customer Changes

The customer may cancel or reschedule a booking, but this must be done within a reasonable time before the agreed service date. Where advance notice is given, we may offer a new date subject to availability. If a booking is cancelled at short notice, we may retain part or all of any deposit to cover administration, lost time, vehicle allocation, and crew scheduling. The amount retained will be proportionate to the timing of the cancellation and the work already reserved for the customer.

If the customer is not present at the agreed time, cannot provide access, fails to have items ready, or is otherwise unable to proceed, we may treat this as a late cancellation or failed attendance and charge accordingly. Any request to change the scope of the job after confirmation, such as adding extra rooms, additional collections, or significantly more items, may lead to revised pricing or a new booking. We are not obliged to continue at the originally agreed rate where the actual work is materially different from the booked work.

We may cancel or postpone a booking if circumstances beyond our control prevent performance, including severe weather, vehicle breakdown, road incidents, staff unavailability due to illness, police restrictions, or other unforeseen events. In such cases, we will use reasonable efforts to rearrange the service or return any unused payment for work not performed, subject to deductions for work already completed where lawful. We will not be liable for indirect losses arising from a cancellation or delay caused by such events.

Liability and Responsibilities

We will take reasonable care when handling goods and carrying out the service, but our liability is limited to losses or damage directly caused by our negligence and only to the extent permitted by law. The customer must ensure that all items are suitably packed, labelled, and prepared for transport unless packing has been expressly included in the agreed service. Fragile, valuable, sentimental, and irreplaceable items should be declared in advance, and additional protection may be requested.

We do not accept liability for pre-existing damage, ordinary wear and tear, or defects caused by poor packing, inadequate protection, hidden weakness, or the inherent condition of the item. We are also not responsible for damage caused by incorrect lifting advice provided by the customer, insecure access points, faulty fixtures, or insufficient clearance in stairwells, doorways, or loading areas. The customer should obtain appropriate insurance for high-value goods where necessary.

Where our staff are asked to dismantle, assemble, disconnect, reconnect, or move items requiring specialist handling, we will only do so if it is safe and within the agreed scope of work. We do not provide electrical, plumbing, gas, or structural services unless expressly agreed and legally permitted. Any item left in a vehicle, building, or storage location after completion of the job remains the customer’s responsibility unless we have agreed to store it temporarily in writing. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

Waste Regulations and Disposal

Where our service includes removal of unwanted goods, packaging, household waste, or other materials, the customer must clearly identify which items are to be taken away and confirm that they are legally permitted to be transported and disposed of. Waste collection and disposal must comply with UK environmental law, including requirements relating to duty of care, transfer notes where applicable, and the lawful handling of controlled waste.

The customer must not ask us to remove hazardous, toxic, explosive, infectious, or otherwise prohibited materials unless we have expressly agreed and are legally able to do so. Such materials may include asbestos, chemicals, oils, paints, gas cylinders, clinical waste, batteries in large quantities, and items contaminated beyond ordinary household use. If prohibited waste is presented, we may refuse to take it, leave it in place, or return it to the customer at their expense. Any misdescription of waste may result in additional charges and may be reported where required by law.

When items are collected for disposal, the customer warrants that they have the right to transfer those items and that doing so does not breach tenancy obligations, ownership restrictions, or third-party rights. We may require confirmation that the waste is genuine and that the customer is authorised to arrange its removal. We reserve the right to decline disposal work if we believe the material may not be lawfully transported or if proper documentation has not been provided. The customer remains responsible for ensuring that any items intended for disposal are separated from items that are to be retained or delivered elsewhere.

Service Standards, Delays, and Access

We will perform the service with reasonable skill and care, using appropriate equipment and a suitably sized vehicle where required. The customer must provide safe and reasonable access to the collection and delivery points. This includes arranging parking where necessary, informing us of restrictions, ensuring keys or entry codes are available if needed, and removing obstacles that would prevent safe handling. If access is delayed or impossible, we may charge waiting time or abort the job at our discretion.

Any delivery schedule is an estimate unless a guaranteed time has been specifically agreed in writing. Delays may occur due to traffic, roadworks, weather, loading constraints, building access issues, or other operational matters. We will make reasonable efforts to keep the customer informed of significant changes, but we are not liable for consequential loss, missed appointments, lost earnings, or business interruption caused by minor or unavoidable delays.

Where a job requires multiple stops, shared load arrangements, or complex access coordination, the customer must ensure that all parties involved are aware of the timing and responsibilities relevant to the service. We may rely on instructions given by the customer or an authorised representative, and we will not be responsible for disputes between third parties regarding ownership, timing, or location of items unless we have expressly agreed to act as the decision-maker.

Claims, Complaints, and Loss

If the customer believes that damage or loss has occurred during the service, they must notify us as soon as reasonably possible and provide details of the issue. Any claim should include a clear description of the item, the nature of the damage, supporting photographs where available, and evidence of value or repair cost where relevant. Failure to report the issue promptly may make it more difficult to investigate the matter fairly.

We may inspect the item, request further information, or seek an independent assessment before deciding whether any compensation is due. Our responsibility, if established, will normally be limited to the reasonable repair cost, replacement value, or the direct value of the affected item, whichever is lower and subject to the applicable legal limits. We will not be responsible for indirect, incidental, or consequential losses, including loss of profit, loss of use, or delay-related losses, except where such exclusion is not permitted by law.

If a claim relates to items packed by the customer, we may reject the claim where the packaging appears insufficient or where the item’s fragility was not disclosed. In all cases, the customer must take reasonable steps to minimise any loss. Any dispute that cannot be resolved informally may be handled under the governing law and jurisdiction set out below.

General Terms and Governing Law

These terms constitute the entire agreement between the customer and the service provider in relation to the booked service, unless another written agreement states otherwise. No waiver, amendment, or variation will be effective unless confirmed in writing by an authorised representative. If we do not enforce a right or remedy immediately, that does not prevent us from enforcing it later.

Nothing in these Terms and Conditions affects your statutory rights under UK law as a consumer, where applicable. We may update these terms from time to time, but the version in force at the time of booking will normally apply to that booking unless a change is required by law. If any provision is held unenforceable, it will be severed only to the extent necessary and the rest of the terms will remain valid.

The agreement, and any dispute or claim arising from or connected with it, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms for Man With Van Tootingbec services.