Privacy Policy
Man with Van Tooting Bec Privacy Policy
This Privacy Policy explains how Man with Van Tooting Bec collects, uses and protects personal data in connection with our removal and transportation services. It applies to all Man with Van Tooting Bec customers and prospective customers in our service area, including individuals, households and businesses who contact us, request a quote, make a booking or otherwise interact with our services.
Who we are and scope of this policy
Man with Van Tooting Bec provides man and van, removals and related services. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
This Privacy Policy covers all personal data we process about customers, potential customers, website visitors who submit enquiries, and individuals who communicate with us in the course of arranging or delivering our services within the Man with Van Tooting Bec service area.
What personal data we collect
We collect only the personal data that we need in order to provide our services, manage our relationship with you and operate our business. The types of personal data we may collect include:
Identification and contact details, such as your name, address, service addresses for collection and delivery, and basic contact details you choose to provide to us.
Booking and service information, such as the date and time of your move, details about the items to be transported, access details for properties, parking information, and any special instructions necessary to carry out the service safely and efficiently.
Communication records, such as notes of conversations or copies of messages you send to us when you make an enquiry, request a quote, confirm a booking or provide feedback.
Payment and billing information, such as the method of payment used, amounts charged, and records of invoices and receipts. Where we use a payment processor, we do not retain full card details but we may receive confirmation that payment has been authorised or declined.
Technical data, such as the general information that may be automatically collected when you visit our website or contact us using online tools, which may include the date and time of your visit and basic device or browser information. We do not seek to identify individuals through this data unless this is necessary for security or legal reasons.
How we obtain your personal data
Most of the personal data we process is provided directly by you. This may occur when you make an enquiry, request a quote, confirm a booking, pay for services or communicate with us in relation to a service. We may also receive limited personal data from third parties where this is necessary to provide our services, for example where a landlord, agent or organiser provides contact or access details for a move.
Purposes and lawful bases for processing
We only process your personal data where we have a lawful basis to do so under data protection laws. The main purposes and lawful bases for our processing activities are:
To provide our services and manage bookings. We use your identification, contact and service information to provide quotes, confirm bookings, plan routes, carry out moves and communicate with you about your service. The lawful basis for this is performance of a contract or taking steps at your request before entering into a contract.
To manage payments and accounts. We use billing and payment information to issue invoices, process payments, and maintain appropriate financial records. The lawful bases for this are performance of a contract and our legitimate interests in managing our business and meeting our financial obligations.
To respond to enquiries and provide customer support. We use contact details and communication records to answer your questions, handle complaints and provide after-service support. The lawful bases for this are performance of a contract and our legitimate interests in providing good customer service and maintaining our reputation.
To comply with legal obligations. We may process identification and transaction data where necessary to comply with legal requirements, such as tax, accounting and regulatory obligations. The lawful basis is compliance with a legal obligation.
To improve and protect our services. We may use limited technical data and service information to improve our operations, enhance security and prevent misuse of our services. The lawful basis is our legitimate interests in operating and protecting our business.
Where we rely on legitimate interests, we balance our interests against your rights and freedoms and process data only where this does not override your interests or fundamental rights.
Data sharing and data processors
We do not sell your personal data. We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy, and only to the extent required.
Service providers and data processors. We may engage trusted third parties to help us deliver our services and operate our business. These may include payment processing providers, vehicle or route management tools, cloud storage or administrative support providers. These organisations act as data processors and only process personal data on our instructions and for the specified purposes. We require them to implement appropriate security measures and to comply with data protection law.
Professional advisers and authorities. Where necessary, we may share personal data with professional advisers such as accountants or legal advisers, or with law enforcement, regulatory bodies or public authorities where required by law or where we have a legitimate interest in doing so, for example to protect our rights or to assist with the prevention of fraud.
Other third parties. In the event of a business restructuring affecting Man with Van Tooting Bec, personal data may be shared with parties involved in that process, subject to appropriate confidentiality and data protection safeguards.
International transfers
Our primary operations are based in the United Kingdom. Where we use service providers that store or process data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your personal data in accordance with data protection law.
Data retention
We keep personal data only for as long as it is necessary for the purposes for which it was collected, including any legal, accounting or reporting requirements.
Customer and booking records are generally retained for a period that allows us to deal with any queries, complaints or potential legal claims after your service has been completed, and to meet our legal obligations. Accounting and tax-related records are typically retained for the period required by law.
Where personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it.
How we protect your personal data
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration or disclosure. These measures may include restricted access to systems, secure storage of records and internal policies and procedures designed to ensure that personal data is handled in a secure and confidential manner.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
The right of access. You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data and certain other information about how we use it.
The right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to continue to keep it.
The right to restrict processing. You may have the right to request that we limit the way we use your personal data, for example while we resolve a query about its accuracy or our use of it.
The right to object. You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, in which case we will consider your objection and stop processing unless we have compelling legitimate grounds to continue.
The right to data portability. In some circumstances, you may request that we provide you with your personal data in a structured, commonly used and machine-readable format, or that we transmit it directly to another controller, where technically feasible.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is generally the Information Commissioner's Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in applicable law or in how we process personal data. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
