Terms and Conditions
Man with Van Tooting Bec Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tooting Bec provides removal and transport services within the United Kingdom. By making a booking, using our services or requesting a quotation, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm or company booking or using our services.
We, us, our means Man with Van Tooting Bec, the service provider.
Services means any removal, transport, loading, unloading, packing, unpacking or related services we agree to provide.
Vehicle means any van or other vehicle used to carry out the Services.
Goods means the items, belongings or property that you request us to move, handle or transport.
Scope of Services
We provide man and van removal and transport services, including home moves, small office moves, collection and delivery of items, and related loading and unloading assistance. The specific scope of the Services for each booking will be as set out in our written or verbal quotation and as confirmed at the time of your booking.
We reserve the right to refuse to carry any Goods that we reasonably believe may be unsafe, illegal, hazardous, or otherwise unsuitable for transport in our Vehicle, including but not limited to flammable materials, explosives, firearms, perishable food items and items that may damage the Vehicle or other Goods.
Quotations
Any quotation we provide is based on the information you give us at the time of enquiry, including property access, distance, parking availability, size and quantity of Goods, and any special handling requirements. Quotations are normally provided as either hourly rate or fixed fee, as agreed.
Quotations are not binding if:
Additional Goods are included that were not disclosed at the time of quotation.
Access is more difficult than stated, for example additional floors, long carrying distances, or restricted access to the property or Vehicle.
Parking restrictions, waiting times or permits are not disclosed or arranged in advance.
There are delays beyond our reasonable control, such as waiting for keys, third-party delays, or incomplete packing.
We reserve the right to revise a quotation or charge additional fees if the actual work required differs from the information you provided.
Booking Process
A booking is made when you confirm that you wish to proceed with our Services and we accept your booking verbally or in writing. We may, at our discretion, require a deposit or prepayment to secure your booking, particularly for larger moves or peak times.
At the time of booking, you must provide accurate details including:
Collection and delivery addresses.
Date and approximate start time.
Estimated volume and nature of Goods.
Access details, such as floor level, lifts, stairs and parking arrangements.
Any items requiring special handling, dismantling or reassembly.
Your booking is not guaranteed until we have confirmed acceptance. We reserve the right to decline a booking at our discretion.
Customer Responsibilities
You are responsible for:
Ensuring that all information provided to us is accurate and complete.
Arranging suitable parking and, where necessary, any permits or payments required for our Vehicle at both collection and delivery locations.
Ensuring that we have safe and reasonable access to the property and that entrances, stairways and corridors are clear and suitable for moving the Goods.
Properly packing and securing your Goods, unless we have agreed to provide packing services.
Removing or securing any fixtures, fittings or items that could be damaged during the move, such as wall-mounted televisions or light fittings, unless we have expressly agreed to handle them.
Being present, or appointing an authorised representative to be present, during collection and delivery to direct our staff and check Goods.
If you or your representative are not present, our interpretation of your instructions will be final, and we will not be liable for any loss or damage arising from such interpretation, provided we have acted with reasonable care.
Payments and Charges
Our charges may be based on an hourly rate or a fixed fee, as agreed at the time of booking. Unless otherwise agreed in writing, time-based charges start when our Vehicle and staff arrive at the agreed collection address at the booked time or at the time they are able to reasonably start work, and end when the work is completed at the final delivery address.
Payment terms are as follows, unless otherwise agreed:
For standard man and van bookings, payment is normally due on completion of the job, payable directly to our driver or as otherwise instructed.
For larger moves or long-distance services, we may require a deposit or full prepayment before the move date.
Additional charges may apply for waiting times, extra pick-ups or drop-offs, additional labour, tolls, congestion charges, parking fees, permits and any other reasonable out-of-pocket expenses.
We reserve the right to charge interest on overdue amounts at the statutory rate, and to withhold delivery of Goods until full payment has been received.
Cancellations and Amendments
You may cancel or amend your booking, subject to the following terms:
If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs.
If you cancel within 48 hours of the scheduled start time, we may retain your deposit and reserve the right to charge a cancellation fee up to 50 per cent of the estimated job cost to cover loss of business.
If you cancel on the day of the move or after our Vehicle and staff have been dispatched, we may charge up to 100 per cent of the estimated job cost.
If you wish to change the date, time or scope of your booking, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised charges.
We reserve the right to cancel or postpone a booking in exceptional circumstances, including but not limited to unsafe working conditions, severe weather, Vehicle breakdown, staff illness or other events beyond our reasonable control. In such cases, we will aim to rearrange the booking for the earliest mutually convenient time. Our liability for cancellation in these circumstances is limited to a refund of any deposit or prepayment made for the affected booking.
Parking, Access and Waiting Time
You are responsible for ensuring that suitable parking is available for our Vehicle at both collection and delivery locations, including arranging any necessary permits and covering any parking fees or penalties resulting from your failure to do so.
If our Vehicle is unable to park within a reasonable distance of the property, or if access is restricted, we may charge additional fees for extra carrying distances, delays, or the need for additional staff.
Waiting time caused by factors outside our control, such as delays in gaining access to properties, waiting for keys or delays caused by third parties, may be chargeable at our standard hourly rate.
Packing and Preparation of Goods
Unless we have agreed to provide packing services, you are responsible for ensuring that all Goods are adequately packed and ready for transport. Fragile items should be carefully wrapped and placed in suitable containers. We may refuse to move any items that are inadequately packed, particularly if they present a risk of damage to themselves or to other Goods.
We are not responsible for damage to Goods that are packed by you or by a third party, unless we have been negligent in our handling of those Goods.
Goods Excluded from Transport
We will not knowingly transport:
Hazardous, flammable or explosive materials.
Illegal items or substances.
Live animals or plants requiring special environmental conditions.
Perishable goods that may spoil in transit.
Valuables such as cash, jewellery, important documents, antiques or items of exceptional value, unless agreed in writing in advance.
If you include any such items without our knowledge or consent, you do so at your own risk, and we accept no liability for loss or damage. You will be responsible for any loss, damage or expense we incur as a result of transporting such items.
Liability and Limits of Responsibility
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods is subject to the following limitations:
We are not liable for any loss or damage arising from your failure to adequately pack Goods, provide accurate information or prepare the property for the move.
We are not liable for normal wear and tear, minor marks or scuffs, or damage to items that are inherently weak, poorly constructed or previously damaged.
We are not liable for any loss or damage resulting from circumstances beyond our reasonable control, including but not limited to adverse weather, traffic delays, accidents not caused by our negligence, or actions of third parties.
If we are found liable for loss of or damage to Goods, our liability will be limited to the reasonable cost of repair or replacement of the affected item, up to a maximum amount per job, as notified to you at the time of booking or as provided in our insurance arrangements. We may, at our discretion, opt to repair, replace or compensate you for the damaged item.
We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of revenue, or loss of use arising out of or in connection with the Services, even if we have been advised of the possibility of such loss.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under applicable law.
Damage to Property
We will take reasonable care to avoid damage to your property, including buildings, fixtures and fittings. However, we are not liable for:
Damage arising from moving Goods through tight or awkward spaces, such as stairways, doorways or corridors, if you have been advised that such movement carries a risk of damage and you requested us to proceed.
Damage to the property where third-party contractors are involved, or where structural weaknesses exist that were not reasonably apparent to us.
You must report any damage to property to us as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services, so that we can investigate.
Waste Regulations and Disposal of Items
We operate in accordance with applicable UK waste and environmental regulations. We are not a licensed waste carrier for general household rubbish unless expressly stated as part of our service offering. We will not remove or dispose of waste, rubble, construction debris, hazardous materials or fly-tipped items unless previously agreed and arranged in compliance with relevant regulations.
If we agree to remove unwanted items, these must be clearly identified and separated from items to be kept. You confirm that you have the right to dispose of such items. Any additional charges for disposal will be agreed in advance. We reserve the right to refuse removal of any items that we reasonably believe cannot be lawfully or safely transported or disposed of.
Delays and Events Beyond Our Control
We will make reasonable efforts to arrive at the agreed time, but times are estimates and not guaranteed. We will not be liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to traffic congestion, accidents, vehicle breakdowns, extreme weather, road closures, industrial action, or delays caused by third parties.
If a delay occurs, we will keep you informed where reasonably practicable and will complete the Services as soon as reasonably possible in the circumstances.
Complaints and Claims
If you have any concerns or complaints about our Services, you should raise them with us as soon as possible so that we can attempt to resolve the issue. Any claim for loss of or damage to Goods must be notified to us in writing within a reasonable time after you become aware of the loss or damage, and in any event within a reasonable period following completion of the Services.
We may ask you to provide evidence of the loss or damage, including photographs, receipts or other documentation. Failure to notify us within a reasonable time may affect our ability to investigate and may limit any liability we may have.
Insurance
We maintain appropriate insurance in connection with the operation of our removal and transport services, subject to policy terms, conditions and exclusions. Our insurance is not a substitute for your own household or contents insurance. You are strongly advised to ensure that your own insurance provides adequate cover for Goods in transit and during removal.
Data Protection and Privacy
We will collect and use your personal information only as necessary to provide the Services, manage bookings, process payments and handle any enquiries or claims. We will take reasonable steps to keep your information secure and will not share your details with third parties except where required to deliver the Services, comply with law or protect our legitimate interests.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
Amendments to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to your contract with us. Continued use of our Services following any changes signifies your acceptance of the updated Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
